Shipping policy

SHIPPING POLICY

Thank you for shopping with Shinevera Home. We aim to provide a smooth and reliable delivery experience.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may be longer during holidays or periods of high demand.

Canada: 7–15 business days
United States: 7–12 business days
International: 7–12 business days, depending on destination

after processing. Delivery times may vary depending on the destination, supplier, carrier, customs, and other circumstances outside our control.

Tracking

When tracking information is available, customers will receive tracking details by email after the order has shipped.

Multiple Packages

Some products may be shipped separately and arrive in different packages or on different dates.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if you notice an error. Once an order has shipped, we may not be able to change the delivery address.

Lost or Delayed Packages

If your package is significantly delayed or you believe it has been lost, please contact us so we can assist you.

Customs and Duties

International orders may be subject to customs duties, taxes, or import fees depending on the destination. Where applicable, these charges are the customer’s responsibility unless otherwise stated at checkout.

Contact Us

If you have any questions regarding your order or shipping, please contact us through our Contact Us page.